Refund policy

Thank you for shopping with Thira Jewelry. Every piece is thoughtfully handcrafted with care, and we want you to love your purchase. If something isn't quite right, we're here to help.

Returns & Exchanges

We gladly accept returns and exchanges on eligible items within 14 days of delivery.

To qualify for a return, items must be:

• Unworn and unused

• In their original packaging

• Free from signs of wear or damage

Return Shipping Costs

For U.S. orders, customers are responsible for return shipping. We can provide a prepaid return shipping label for $6, which will be deducted from your refund, or you may use your own shipping method.

For international orders, customers are responsible for all return shipping costs.

If a returned item is received in a condition that differs from how it was originally shipped, a partial refund may be issued, or the return may be declined.

Non-Returnable Items

The following items are not eligible for return or exchange:

• Personalized or custom-made jewelry

• Earrings (for hygiene reasons)

• Final sale items

Refunds

Once your return has been received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to your original payment method. Please allow 5-10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges (if applicable) are non-refundable.

How to Start a Return

To begin a return, please email thira.jewels@gmail.com with:

• Your order number

• The item(s) you'd like to return

• The reason for your return

We'll reply with return instructions and the return shipping address.

Questions?

If you have any questions about our Returns & Exchanges Policy, please don't hesitate to contact us at thira.jewels@gmail.com. We're always happy to help.